Volume : IV, Issue : XII, December - 2014

A STUDY ON THE SERVICE QUALITY AND PASSENGERS SATISFACTION TOWARDS INTERNATIONAL AIRWAYS

Dr. Mrs. S. Suma Devi, Ms. Sumitha. P

Abstract :

Aviation Sector remains a largest and growing industry. Several new players have entered the industry and many more are about to enter the arena. Apart from the state–owned airlines, a number of International Airlines have entered the arena, thereby providing more choices to the passenger. International players including Silk Air (Singapore Airlines), Air Arabia, etc. are coming up with attractive rates for their passengers, thereby making civil aviation lucrative. More and more people are opt for travelling by air, because they save a lot of time in travelling, as compared to other means of transportation.

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Article: Download PDF   DOI : 10.36106/ijar  

Cite This Article:

Dr. (Mrs.) S.Suma Devi, Ms. Sumitha.P A Study on the Service Quality and Passengers’ Satisfaction Towards International Airways Indian Journal of Applied Research, Vol.4, Issue : 12 December 2014

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