Volume : VI, Issue : II, February - 2016

"DETERMINANTS OF CUSTOMER SATISFACTION TOWARDS E–TICKETING SYSTEM IN INDIAN RAILWAYS (With Special Reference to Udumalpet Taluk)"

Dr. P. Rengarajan, Mrs. R. Sathya, Miss. S. Dhivya

Abstract :

  Rail transport is one of the most common modes of long–distance travel and caters to transportation requirements of a major part of the Indian populace. The rail network in the country stretches for a total length of 63,140 km and transports over 5 billion passengers and over 850 million tons of freight annually. Indian Railways today enjoys state monopoly on the entire rail transport system of the country. In fact, Indian Railways is the third largest utility and commercial employer in the world and has more than 1.6 million employees under its umella. It also manages long distance and suburban railway travel, MRTS and runs about 16,000 trains daily.

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Article: Download PDF   DOI : 10.36106/ijar  

Cite This Article:

Dr.P.Rengarajan, Mrs.R.Sathya, Miss.S.Dhivya Determinants of Customer Satisfaction Towards E-Ticketing System in Indian Railways (With Special Reference to Udumalpet Taluk) Indian Journal of Applied Research, Vol.6, Issue : 2 February 2016

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