Volume : V, Issue : IV, April - 2015

"To Develop System to Handle Customer at Front Desk" a Study in an Educational Institute

Sunil Chhanwal, Dr Heena Chhanwal

Abstract :

 This study provides information related to system that helps in handling the customer at front desk. Three 

front desk employees (Counselor) with more than 100 customer was handled in a span of 1 month for the 
study. Study was divided in two groups, Group–1with power point presentation (PPT) and Group 2 without power point 
presentation (PPT). The study was done by handling different customers with various product in an educational institute. Different customers with age group (18 – 25years) from the city of Ahmedabad were involved. Different information was provided in the method of handling the customer like product detail, duration, price, rules and regulation etc. 
Other factors like audio and video were also included to provide details of the organisation. The system developed 
can be used for all type of face to face customer handling. Few industries that can utilize this system are Education, 
Health, Travel and tour, Manufacturing etc. This System of Customer handling with power point will reduce the duplication, save time and resource. Study would help to standardize the system, thus providing equal level of output at front 
desk.

Keywords :

Article: Download PDF   DOI : 10.36106/ijar  

Cite This Article:

Sunil Chhanwal, Dr Heena Chhanwal "To Develop System to Handle Customer at Front Desk" a Study in an Educational Institute Indian Journal of Applied Research, Vol.5, Issue : 4 April 2015


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