Volume : V, Issue : IV, April - 2015
"To Develop System to Handle Customer at Front Desk" a Study in an Educational Institute
Sunil Chhanwal, Dr Heena Chhanwal
Abstract :
This study provides information related to system that helps in handling the customer at front desk. Three
front desk employees (Counselor) with more than 100 customer was handled in a span of 1 month for the
study. Study was divided in two groups, Group–1with power point presentation (PPT) and Group 2 without power point
presentation (PPT). The study was done by handling different customers with various product in an educational institute. Different customers with age group (18 – 25years) from the city of Ahmedabad were involved. Different information was provided in the method of handling the customer like product detail, duration, price, rules and regulation etc.
Other factors like audio and video were also included to provide details of the organisation. The system developed
can be used for all type of face to face customer handling. Few industries that can utilize this system are Education,
Health, Travel and tour, Manufacturing etc. This System of Customer handling with power point will reduce the duplication, save time and resource. Study would help to standardize the system, thus providing equal level of output at front
desk.
Keywords :
Article:
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DOI : 10.36106/ijar
Cite This Article:
Sunil Chhanwal, Dr Heena Chhanwal "To Develop System to Handle Customer at Front Desk" a Study in an Educational Institute Indian Journal of Applied Research, Vol.5, Issue : 4 April 2015
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Sunil Chhanwal, Dr Heena Chhanwal "To Develop System to Handle Customer at Front Desk" a Study in an Educational Institute Indian Journal of Applied Research, Vol.5, Issue : 4 April 2015
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