Volume : VII, Issue : VI, June - 2017

Augmenting Quality of HR Services: Issues and Challenges

Janmenjoy Banerjee, Shweta Jha

Abstract :

 Most of the organizations across the world have adopted Total Quality Management (TQM) to remain competitive. However, it is sad but true that entire focus of TQM efforts revolve around shop floor. HR functions and services remain outside the ambit of TQM endeavours. Little is done to integrate HR functions with overall TQM initiative in spite of being so critical for the success of total quality in the context of any organization. This paper provides not only rationale for integrating HR functions with overall TQM campaign but also the holistic way of doing so. Further, the paper examines issues and challenges in augmenting quality of HR Services.

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Article: Download PDF   DOI : 10.36106/ijar  

Cite This Article:

Janmenjoy Banerjee, Shweta Jha, Augmenting Quality of HR Services: Issues and Challenges, INDIAN JOURNAL OF APPLIED RESEARCH : Volume‾7 | Issue‾6 | June‾2017

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