Volume : III, Issue : XII, December - 2013

Challenges for Indian Companies in the Financial Services KPO Business

Dr. M. Venkateswara Rao, Dr. V. Narayana Rao

Abstract :

T KPO (Knowledge Process Outsourcing) implies outsourcing of knowledge intensive business processes that require specialized domain expertise. Unlike BPO (Business Process Outsourcing), which follows pre defined and structured processes that can be performed by virtually anybody, these processes demand advanced analytical and specialized skill of knowledge workers who have specific domain proficiency. Therefore, outsourcing of knowledge processes face more challenges than BPO.

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Article: Download PDF   DOI : 10.36106/ijar  

Cite This Article:

Dr. M. Venkateswara Rao, Dr. V. Narayana Rao Challenges for Indian Companies in the Financial Services KPO Business Indian Journal of Applied Research, Vol.III, Issue.XII Dec 2013

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