Volume : VIII, Issue : II, February - 2018

CUSTOMER SATISFACTION TOWARDS MOBILE BANKING - A STUDY

Dr. A. Thilagaraj

Abstract :

 

This paper is justifies customer satisfaction towards mobile banking. Mobile banking is a service provided by a bank or other financial institution that allows its customers to conduct financial transactions remotely using a mobile device such as a mobile phone or tablet. It uses software, usually called an app, provided by the financial institution for the purpose. Mobile banking is usually available on a 24–hour basis. Some financial institutions have restrictions on which accounts may be accessed through mobile banking, as well as a limit on the amount that can be transacted. Transactions through mobile banking may include obtaining account balances and lists of latest transactions, electronic bill payments, and funds transfers between a customer‘s or another‘s accounts. Some apps also enable copies of statements to be downloaded and sometimes printed at the customer‘s premises and some banks charge a fee for mailing hardcopies of bank statements. Above all it helps customers of banks to ensure about the service sophistication.

Keywords :

Article: Download PDF   DOI : 10.36106/ijar  

Cite This Article:

Dr. A.Thilagaraj, CUSTOMER SATISFACTION TOWARDS MOBILE BANKING‾A STUDY, INDIAN JOURNAL OF APPLIED RESEARCH : Volume-8 | Issue-2 | February-2018

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