Volume : III, Issue : I, January - 2013

Human Resources Management in Indian Call Center

Rekha Thotlani

Abstract :

The call center industry is one of the most dynamic industries and human resource management in a call center environment is a very challenging job. Most of the employees in call center being freshers and youngsters who are in early stage of their carrier, it becomes more difficult to manage the work force in call center. As no specific technical skill is required apart from good communication and other such aspects, finding the manpower to do the job is quite easier. But too much of work pressure, striving towards perfection in call transactions as required and monotony of job are a few aspects because of which employees tend to resign soon. This study aims at finding various methods like rewards and recognition including training used by HR department for increasing average tenure of employees with the organization and better retention.

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Article: Download PDF   DOI : 10.36106/ijar  

Cite This Article:

Rekha Thotlani Human Resources Management in Indian Call Center Indian Journal of Applied Research, Vol.III, Issue.I January 2013

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