Volume : VIII, Issue : I, January - 2018

PATIENTS SATISFACTION TOWARDS SERVICES OFFERED BY THE SELECTED PRIVATE HOSPITALS IN ERODE

Mr. T. Naveenkumar, Dr. M. K. Radhakrishnan

Abstract :

 

Health means the state of being well in body or mind. Wealth means riches or being rich only. A healthy person can work efficiently. When the body is diseased, the mind is also affected. This research is an endeavor towards knowing the more about hospitals. This research basically deals with the customer satisfaction towards services offered by the private hospitals in Erode. For this purpose, 100 respondents have been selected by using convenience sampling method. Simple percentage analysis, mean score analysis and correlation analysis have been used. From the analysis it is noted that maximum of the patients have perceived high level of satisfaction towards services offered by the private hospitals in Erode who belongs to 41–50 years aged, male, post graduates, business people, earn monthly from Rs.25001 to 35000 and using the services for 4–5 years.  So, it is recommended to the hospital management that they should take necessary steps to increase the satisfaction level of the other counterparts in Erode.

Keywords :

Article: Download PDF   DOI : 10.36106/ijar  

Cite This Article:

Mr. T. NAVEENKUMAR, Dr. M.K.RADHAKRISHNAN, PATIENTS SATISFACTION TOWARDS SERVICES OFFERED BY THE SELECTED PRIVATE HOSPITALS IN ERODE, INDIAN JOURNAL OF APPLIED RESEARCH : Volume-8 | Issue-1 | January-2018

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