Perception of patients about the Quality of nursing service provided to adult In –patients at tertiary care hospital

Ms. Lima Mathews

Volume : IX, Issue : VI, June - 2019

Perception of patients about the Quality of nursing service provided to adult In –patients at tertiary care hospital

Ms. Lima Mathews

Abstract :

A Non experimental Cross–sectional study by using structured 5 point rating scale to assess the perception of patients about the quality of nursing service provided to 62 adult in–patients at a tertiary care centre in Kerala revealed the following: 66.1% of patient rated the nurse’s communication and promptness in attending call bell as excellent.71% rated compassion and kindness exhibited, privacy provided as excellent, where as 72.6% rated timely administration of medication as excellent, where as 74.2% rated willingness of nurses to help and courtesy of nurses as excellent. 61.3% of the sample rated nurse’s team work as excellent and 64.5% rated response to queries and needs as excellent. It is concluded that the quality of nursing care provided in the selected tertiary care centre, found to be excellent