Volume : IV, Issue : IV, April - 2014

Performance Management Using Balanced Scorecard

J. Jerlin Violet, H. Josiah

Abstract :

The paper throws light on creating Performance Management in which Balanced Scorecard plays a major role. Leading organizations agree on the need for a structured methodology for using performance measurement

information to help set agreed-upon performance goals, allocate and prioritize resources, confirm or change current policy or program directions to meet those goals, and report on the success in meeting those goals. The use of performance
measurement information to effect positive change in organizational culture, systems and processes, by helping to set agreed-upon performance goals, allocating and prioritizing resources, informing managers to either confirm or change current policy or program directions to meet those goals, and shå results of performance in pursuing those goals. The BSC is a conceptual framework for translating an organization’s vision into a set of performance indicators distributed among four perspectives: Financial, Customer, Internal Business Processes, and Learning and Growth.

Keywords :

Article: Download PDF   DOI : 10.36106/ijar  

Cite This Article:

J.JERLIN VIOLET, H.JOSIAH Performance Management Using Balanced Scorecard INDIAN JOURNAL OF APPLIED RESEARCH, Vol.Iv, Issue.Iv, APRIL-2014


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