Volume : VII, Issue : XII, December - 2017

QUALITY ANALYSIS OF QUALITY SERVICE IN THE MIDWIFERY WARD OF RSUD AROSUKA SOLOK DISTRICT WEST SUMATERA, INDONESIA

Fizran

Abstract :

 The basic nature of the Hospital is the fulfillment of the needs and demands of patients who expect completion of health problems at the Hospital. Patients expect services that are ready, fast, responsive and convenient to complaints of patient illness. One part of the hospital service is the service in the Midwifery Ward. The purpose of this study was to analyze the knowledge of the officers on the quality of midwifery services in the Midwifery Ward, to analyze the availability of facilities in midwifery services in the Midwifery Ward, to analyze the dimensions of the quality of midwifery services in the Midwifery ward, and to analyze the quality of midwifery services in Midwifery wards.

The type of this research is qualitative research with data collection method through in–depth interviews of 16 informants consisting of: Obstetric specialist, Head of Midwifery Room, Head of Midwifery Team, 2 midwives, cleaning service, nutrition officer, 5 patient and 4 family patient.The result of this research is information that in terms of input, that is knowledge and means have good, whereas from facet process of five dimension of satisfaction which studied, only two dimension which have fulfill patient expectation, that is from Responsiveness and empathy aspect, while others are not suitable with patient and family perceptions so as to produce the output of nine informants who are patient and family, four are satisfied and five stated less / dissatisfied with the services obtained in Arosuka District Midwifery Ward. In conclusion, in this study there are still shortcomings in terms of service dimensions in the Midwifery Ward of  RSUD Arosuka. To further improve the Service in the Midwifery Ward of  RSUD Arosuka it is suggested that there is an increase in human resources, so that all officers have the same skills in providing services. Also required improvement of other supporting facilities. The existence of periodic evaluations will also help maintain the quality / service quality of the Midwifery Ward.

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Article: Download PDF   DOI : 10.36106/ijar  

Cite This Article:

Fizran, QUALITY ANALYSIS OF QUALITY SERVICE IN THE MIDWIFERY WARD OF RSUD AROSUKA SOLOK DISTRICT WEST SUMATERA, INDONESIA, INDIAN JOURNAL OF APPLIED RESEARCH : Volume-7 | Issue-12 | December-2017

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