Quality Management Practices: A study on the Guest House operations of select higher educational institutes in Cachar District.

Dhrtiman Chanda; Dr. Debomalya Ghose

Volume : IX, Issue : VII, July - 2019

Quality Management Practices: A study on the Guest House operations of select higher educational institutes in Cachar District.

Dhrtiman Chanda, Dr. Debomalya Ghose

Abstract :

Assam University, born in the year 1994, is a home to thousands of students of various caste, creed, religion and culture. Of all the academic practices, one of the main concerns of the University is to provide proper staying experiences in the campus for the visiting delegates but with the passage of time it has been observed that the University guest house is not providing proper guest house service quality and the performance is slowly degrading. The current National Institutional Ranking Framework (NIRF) ranking of Assam University was 97 and the improper maintenance of the guest house can be said to be one of the reasons of this rank. This study also takes the two Government run colleges of Silchar, namely National Institute Technology Silchar, Silchar Medical College and tries to find out the experiences and expectations of the guests and tries to provide some preventive measures for Assam University.