Quality of health care services provided to Antenatal women of Block Hazratbal of Kashmir Valley: A cross sectional study.

Taha Ayub; Yangchan Dolma; Kousar sideeq

Volume : VII, Issue : VIII, August - 2017

Quality of health care services provided to Antenatal women of Block Hazratbal of Kashmir Valley: A cross sectional study.

Taha Ayub, Yangchan Dolma, Kousar Sideeq

Abstract :

Introduction: Care during pregnancy is crucial for both– mother as well as unborn child. Good quality antenatal care is important to control Maternal morbidity and mortality. As high level of satisfaction is linked with the utilization of services, it is very important to assess the quality of services provided at the Health Centres.

Material & Methods: A cross sectional study was conducted in Block Hazratbal of Kashmir Valley. Exit interviews of all the willing pregnant females were conducted using a pre–tested questionnaire.

Results: A total of 400 Exit interviews were conducted. There was overall high level of satisfaction with the services provided to the antenatal women. Around 90% of the respondents were satisfied with the time spent by Health care provider with them and the technical competence of the health care provider as such. Around 2/3^rd of the respondents expressed satisfaction with the various aspects of client–provider relationship assessed. Around 84% of respondents would be coming back to the clinic next time but 45% of respondents didn’t want to recommend the clinic to their friends or relatives.

Conclusion:

There is high overall satisfaction with services provided to the antenatal women but there is a need to improve in the health education component. Opportunity of counselling and educating the women during her visit to health centre should be utilized to maximum