Volume : I, Issue : XII, September - 2012

Relationship Maturity Model Integration (Rmmi)

Rishi Mohan Bhatnagar

Abstract :

This article provides the different levels of relationship maturity an IT company can have with their customers. The IT industry has been investing a lot on process improvement to ensure zero defects and a satisfied customer to ensure business growth but this study shows that the relationship maturity ensures better customer satisfaction and increase in business for different kind of IT projects implemented in different countries. The relationship maturity model presented in this article will always help in resolving uncertain events and quick resolutions of the issue. The relationship maturity model help in growing the engagement level between the two organizations.  

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Article: Download PDF   DOI : 10.36106/ijar  

Cite This Article:

Rishi Mohan Bhatnagar Relationship Maturity Model Integration (Rmmi) Indian Journal of Applied Research, Vol.I, Issue.XII September 2012

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