SERVICE QUALITY PERCEPTION OF PRIVATE HOSPITALS WITH SPECIAL REFERENCE TO LOTUS HOSPITAL IN ERODE

Mrs.B.POONGAVANAM; Dr.H.VASUDEVAN

Volume : VI, Issue : IX, September - 2016

SERVICE QUALITY PERCEPTION OF PRIVATE HOSPITALS WITH SPECIAL REFERENCE TO LOTUS HOSPITAL IN ERODE

Mrs. B. Poongavanam, Dr. H. Vasudevan

Abstract :

Service quality and patients satisfaction have been extensively researched in the profit sector, but are also important in the non–profit sector. Specialty hospitals and health spas operate in the non–profit sector in Erode. Hospitals that work in the non–profit sector and especially those that see their future in the health tourism market need to pay attention to service quality and patients satisfaction. Although specialty hospitals are a vital segment of the Erode health system, there has not been enough research regarding service quality and patients satisfaction measurement in that sector. Therefore, the purpose of this study is to assess the impact of service quality on patients’ satisfaction in the healthcare sector with special reference to Lotus hospitals in Erode. For this 115 in–patients were selected in a random basis. From their opinion about the service quality of the Lotus Hospitals have collected and presented in a tabular form. Further, to examine the service quality perception, chi–square test and Henry Garrett Ranking Technique have been used for examine the problems faced by them. The researcher found