STUDY OF IMPORTANCE OF SUPPLIER PARTNERSHIP AND CUSTOMER RELATIONSHIP AS LOGISTICS AND SUPPLY CHAIN PARAMETERS ON THE OVERALL PERFORMACE OF THE HOSPITALS IN NAGPUR REGION

Dr. Sujit G. Metre; Prof. Pallawi B. Sangode

Volume : VI, Issue : I, January - 2016

STUDY OF IMPORTANCE OF SUPPLIER PARTNERSHIP AND CUSTOMER RELATIONSHIP AS LOGISTICS AND SUPPLY CHAIN PARAMETERS ON THE OVERALL PERFORMACE OF THE HOSPITALS IN NAGPUR REGION

Dr. Sujit G. Metre, Prof. Pallawi B. Sangode

Abstract :

Supply chain is the flow of material and information forward and reverse in a manufacturing firm or a service firm. Logistics is a science of planning, organizing, and managing activities affecting the production and services. Hospitals are one such service providers that are highly influenced by the SCM and logistics practices. This paper attempts to gain understanding of the importance of supply chain and logistics practices in the hospitals in Nagpur region. Research was conducted to also understand different parameter that contributes to the Supply Chain practices. The parameters thus identified were supplier partnership, customer relationship, IT adoption and Information shå and quality of information. The focus area of the paper was the supplier partnership and customer relationship. The findings of the paper are that supplier partnership and customer relationship have positive impact on the overall performance of the organization. Though the impact of Supply chain practices is not dominating the organizational performance but are definite contributors of the organizational performance.