Volume : III, Issue : III, March - 2013

Team Leader�s Emotional Intelligence Competencies and Team�s Emotional Intelligence Norms

Dr. R. Akila, Dr. N. Thangavel

Abstract :

This research intends to examine the relationship between team leaders’ emotional intelligence competencies and teams’ emotional intelligence. Based on the previous literature reviews, it is assumed that team leader’s Emotional Intelligence (EI) will influence the development of Group Emotional Intelligence (GEI). All participants in this study were team leaders, members, managers or supervisors for a particular team in the call centre. The data were collected from 100 teams from call centers namely Sutherland, Jeppiaar Technologies, Airnos, Ael data, FSS, Mobinus, Infoflex & Quiescent technologies. The relationship between team leaders’ emotional intelligence and emotional competent group norms of the teams was analyzed using correlation and regression analysis. This analysis indicates both individual and collective impacts of ESCI and ECGNs inventory. The model proposed in the study establishes the relationship between and among the team leaders’ emotional intelligence competencies and emotional competent group norms of the teams.

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Article: Download PDF   DOI : 10.36106/ijar  

Cite This Article:

Dr. R. Akila,Dr. N. Thangavel Team Leader�s Emotional Intelligence Competencies and Team�s Emotional Intelligence Norms Indian Journal of Applied Research, Vol.III, Issue.III March 2013

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