TECHNICAL OR FUNCTIONAL COMPETENCY AT THE WORKPLACE: AN EXPLORATORY STUDY

Khushboo Singh; Kaustav Paul

Volume : VI, Issue : II, February - 2016

TECHNICAL OR FUNCTIONAL COMPETENCY AT THE WORKPLACE: AN EXPLORATORY STUDY

Khushboo Singh, Kaustav Paul

Abstract :

A competency is an underlying characteristic of a person/organization which empowers to deliver performance in a given role or a situation. The performance of an organization or an individual will be subject to the competencies they possess. The performances of the employees can be differentiated by the way they do a particular job/ function. Competencies focus on how things are done rather than only focusing on outcome. This study was conducted to identify the factors that comprise the Functional or Technical competencies of the employees who are currently employed with select corporates in Delhi–NCR. The study yielded a four dimensional framework for Key Functional or Technical Competencies: Business Awareness, Business Skills, Functional Knowledge and Technical Knowledge. A high value of Cronbach’s Alpha (.78) indicated the internal consistency of the questionnaire.