The Evaluation of Municipality's Performance of  Oshnoyeh City Based on Measuring the Citizen�s  Satisfaction Toward Municipal Services

Hassan Houshyar

Volume : III, Issue : VII, July - 2013

The Evaluation of Municipality's Performance of Oshnoyeh City Based on Measuring the Citizen�s Satisfaction Toward Municipal Services

Hassan Houshyar

Abstract :

Assessment of municipal performance and the services that provide, has objective and subjective dimensions ,can be formed Objectively ,and measure the quality of services based on their performance relative to external standards of municipality And the subjective feelings of the people and their satisfaction toward city services, the quality of the municipalitys performance . The main objective of this study was to measure citizen satisfaction of the city council and the factors affecting its performance Oshnoyeh. This is the method using a questionnaire survey .The results indicate that a general satisfaction level of citizens toward the performance of municipality of Oshnoyeh is low. But the social characteristics of the respondents such as gender, age, education indicate that there is a significant difference between variables.