Total Quality Management Approach to the Information System Development Processes An Empirical Study a Study with Special Reference to  Mordent Terry Towels Ltd

Neeta M. Mandaliya

Volume : III, Issue : V, May - 2013

Total Quality Management Approach to the Information System Development Processes An Empirical Study a Study with Special Reference to Mordent Terry Towels Ltd

Neeta M. Mandaliya

Abstract :

In this thesis, the Total Quality Management (TQM) that applied in manufacturing industry is studied theoretically through a case study in manufacturing industry. The study is about the philosophy and concept of TQM, and to analyze the implementation of TQM as well as the constraints and benefits of TQM. This thesis focuses on TQM approach in manufacturing industry in all functions at all levels of the organization. This study was mainly carried out by prepå the letter to industry, industry visit, process mapping, data collection, analysis of the data, result and discussion of the analysis, and conclusion. In this case study, this is due to the improper planning of the organization, and lack of continuous training and education of the employees. Finally, it is hope that the results from the study could contribute to the researcher for future improvement.