TQM: CONCEPTUALIZATION AND IMPLEMENTATION IN INDIAN CONSTRUCTION INDUSTRIES

M M NATHANI

Volume : I, Issue : X, July - 2012

TQM: CONCEPTUALIZATION AND IMPLEMENTATION IN INDIAN CONSTRUCTION INDUSTRIES

M M Nathani

Abstract :

&nbsp;Infrastructure development plays a vital role in the growth of the economy. Investment in the infrastructure as a percentage of GDP is increasing day by day in almost all the countries especially in India. With rapid growth of the economy, tremendous pressure comes on the infrastructure development and in turn the construction industry. As construction projects get larger and more and more complex, people increasingly demanding higher standards of quality. As we know, Total Quality Management (TQM) is universally accepted as a successful management tool in the service and manufacturing industries. This tool can also be adopted in the construction industry to achieve the quality production. Implementation of TQM in construction industry leads towards reduction in construction quality costs, timely execution of works, customer satisfaction and relationship building between user and supplier. The aim of this paper is to identify the level of effectiveness of TQM as well as framework for implementing TQM in construction industries in India.&nbsp; &nbsp;&nbsp; &nbsp;&nbsp;