IJSR - International Journal of Scientific Research

Kajal Hasmukhbhai Patel

Volume : IX, Issue : VIII, August - 2020

A study on an impact of ICT (Information Communication Technology) on Service Quality of Library management: A Qualitative approach

Kajal Hasmukhbhai Patel

Abstract :

Today’s world is the era of information overloads. In Colleges and schools, liaries are mesh–up with databases. To maintain databases emerged as a big concern for Liarian. In liary science, where now online journals, research papers and articles playing a major role in comparison to offline hardbound book, journals etc., It’s a challenge to Liarian to deal with and to maintain a smooth handling of online database, its record keeping, Account maintenance, etc. Emergence of ICT (Information Communication Technology) in liary science is working like a game changer in first look. But, through this research, an in–depth study was carried out to study an impact of ICT on various service quality dimensions of liary science. Objective: To study an impact of ICT implementation on service quality of the Liary management. Research methodology: Qualitative study. Data collection method: In–depth Interview. Sample unit: Liarian of Arts and Commerce College affiliated with Hemchandracharya North–Gujarat University. Sample Size: 5 Liarians. Conclusion: ICT has significant impact over all five dimensions of service quality. Due to implementation of ICT, task handlings and work efficiencies of Liarians has significantly improved. Liarians were highly satisfied with the usage of ICT software’s. Managerial implication: Findings of this research paper may enlighten the usage of new technologies in the field of Liary science. Further scope: The findings of this research can be useful to improve service quality of Liary Science Management.