IJSR - International Journal of Scientific Research

D. Anbupriya; Dr. S. Subadra

Volume : V, Issue : X, October - 2016

AWARENESS OF PASSENGERS TOWARDS ONLINE TICKETING SERVICES OF INDIAN RAILWAYS â€“ A STUDY WITH REFERNCE TO ERODE CITY

D. Anbupriya, Dr. S. Subadra

Abstract :

Railways and Roadways are the only means of transportation over land. Railways have an advantage over roadways that, they can carry many passengers as well as heavy loads to a long distance. Railways are ideally suited for long distance travel and movement of bulk commodities. It is considered better than road transport in terms of energy efficiency, land use, environment impact and safety and it is always in forefront during national emergency. Indian Railways, a historical legacy, are a vital force in our economy. Spanning nearly two centuries Indian Railways has been serving the country with utmost pride. Also the journey by train is more comfortable and economical. India has a large network of railways throughout the country, and has trains from one corner to other corner of India. Indian Railways and Catering Tourism Corporation pioneered internet–based rail ticket booking through its website, as well as from the mobile phones via GPRS or SMS. In addition to e–tickets, it also offers I–tickets that are basically like regular tickets except that they are booked online and delivered by post. Online ticket booking is one of the most emerging concepts which is used by the people. Hence this study attempts on the awareness of general public on online ticket booking service of Indian Railways. The data were collected through the questionnaire from the people residing in Erode City. It is confined to convenience sampling method. The sample size of the study is 75. The data have been analysed through percentage method, Chi–square analysis, Henry Garrett ranking method and factor analysis.