IJSR - International Journal of Scientific Research

Kalidas D. Chavan; Sunil N. Thitame; Savita Rajurkar; Rajendra S. Bangal

Volume : VIII, Issue : II, February - 2019

Effectivity of Interpersonal Communication Skills for Conflict Resolution in Academic Organizations

Kalidas D. Chavan, Sunil N. Thitame, Savita Rajurkar, Rajendra S. Bangal

Abstract :

Academic organizations are the hub of creativity with intellectual ideas and the transactions based on knowledge currency. Increasing rate of conflicts and decreasing rate of attentive communication towards resolve is the major concerns hampering the overall success rate. Encouragement of academic freedom and unidled thinking can lead to various unavoidable areas and various levels of conflicts among major stakeholders of academic organizations, viz. students versus faculty, faculty versus faculty, faculty versus administrators and students versus students. The potential sources of conflict may range from miscommunication, misinformation, undue expressions, reactions and responses, real or perceived differences in needs, priorities, values, beliefs, attitudes, cultural diversity as well as structural conditions. The pinpoint root cause for the conflicts is lack of communication skills and the ignorance towards the requirement of its education in academics. Communication skills are utmost important in resolving the conflicts and arresting the upsurge of conflicts in an academic setup. The notion of conflict resolution is to expose and resolve conflict before it damages relationships or degenerates into virulent violence among people. For an optimum success and non–recurrence of conflict, a resolution must understand conflict content, similarity of conflicts occurring in multiple similar organizations, assess conflict reasons, meet demands of all involved parties by constructing a common platform for discussing and closing on positive note. Conflict resolution involves deployment of conflict management skills addressed by interpersonal communication skills to foster organizational and social harmony. The objective of this review article is to elucidate the interrelation of interpersonal communication skills with various shades and areas of conflict, examine its connection with the reasons and resolution of conflicts, to appraise the needs of conflict resolution at various levels in academic organizations and conclude on the management of successful resolve by effective interpersonal communication skills